PRIVACY POLICY

Highland Nights is a Scottish cultural hospitality experience offering immersive evenings including dining, live music, storytelling, and whisky experiences. For the purpose of data protection laws, Highland Nights is the data controller of your personal data. If you have any questions, contact us at: manager@mrg.scot

What Information We Collect?

We may collect and process the following data:

Information you provide:

Name
Email address
Phone number
Booking details (date, time, group size)
Payment details (processed securely via third parties)
Dietary requirements or allergies
Accessibility requirements

Automatically collected data:

IP address
Browser type
Device information
Website usage (via cookies & analytics)

How We Use Your Information

We use your information to:

Process and manage bookings
Deliver Highland Nights experiences safely and efficiently
Communicate important updates regarding your reservation
Improve our services and website performance
Send marketing communications where permitted

Booking Platforms & Third Parties

To operate our experiences, we work with trusted booking partners, including:

OpenTable
FareHarbor
GetYourGuide

When you book through these platforms, your data is processed according to their privacy policies in addition to ours.

Email Marketing

We use Wix to manage our email communications.

You may receive emails from us if:

You have opted in, or
You have made a booking and we believe the content is relevant

You can unsubscribe at any time using the link provided in our emails.

Photography & Videography

Photography and videography may take place during Highland Nights experiences for promotional purposes.

By attending, you may be included in content used across:

Social media
Website
Marketing campaigns

If you do not wish to appear, please notify a member of staff on arrival.

Sharing Your Information

We do not sell your personal data.

We may share your data with:

Booking and reservation platforms
Payment processors
Marketing service providers
Analytics providers
Legal authorities where required

All third parties are required to handle your data securely and lawfully.

Cookies

Our website uses cookies to enhance your browsing experience and analyse traffic.

You can control or disable cookies through your browser settings.

Data Retention

We retain personal data only for as long as necessary to:

Fulfil bookings
Comply with legal obligations
Support business operations

Your Rights

Under UK GDPR and the Data Protection Act 2018, you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Object to or restrict processing
Withdraw consent for marketing

To exercise your rights, contact us at: manager@mrg.scot

Data Security

We take appropriate security measures to protect your personal data from unauthorised access, loss, or misuse.

Changes to this Policy

We may update this policy from time to time. Updates will be posted on this page with a revised effective date.